The Top Features to Look for In a Storage Facility

No matter how quickly you need to find storage space, you can’t afford to choose too quickly without evaluating the important features. Settling for less than the best may jeopardize your storage inventory and can cost you financially. Whether storing personal belongings or business items, here are the top features to look for in a storage facility.


 It’s a fact: self storage facilities can vary greatly in quality. That’s why it’s a good idea to visit several facilities before choosing one. You’ll know right away if it’s worth touring the rest of a facility by assessing the organization and cleanliness of the front office. If you’re met with a mess, move on to another facility. When assessing the quality of storage areas, go elsewhere if you see any of the following warning signs:

  • Mold and mildew
  • Dusty floors
  • Cobwebs and pests
  • Rust and water damage

Your valuables are too important to subject them to a damaging environment. It’s worth taking the time to visit other facilities.

Comprehensive Security

Whether storing family heirlooms or client files, you should have peace of mind knowing they are safe and secure. A secure storage facility should have the following systems:

  • Perimeter fencing
  • Controlled and regulated access
  • 24-hour surveillance
  • On-site management office

When visiting a prospective storage facility, ask if tenants are required to provide identification and proof of address before storing items.


Besides cleanliness and security, a storage facility should make it easy to place your items in storage and retrieve them when needed. When choosing a self-storage facility, look for drive-up units with first-floor access. The facility’s customer-access hours should be flexible enough to accommodate your needs.

Customer Service

There’s nothing more frustrating than bad customer service. The right storage provider will assign a single account manager to you from the beginning and offer you a direct line of communication to that person so your questions can be answered quickly every time.


Price isn’t everything; after all, what you pay for is what you get. Still, a quality storage facility won’t lure you in with a flashy rate only to raise your monthly rate as soon as you’ve moved in. Ask whether they will prorate your monthly bill if you move out of your unit early, and make sure your rates are locked in for 12 months and cannot be raised without notice.

Even if you’re in dire need of storage space, taking the time to make sure your storage facility has these features will pay dividends well into the future.

Sentry Storage Solutions offers self storage and records storage solutions in the Greater San Diego area and the city of Chula Vista, California. For more information about our services, please call us or complete the form on this page.

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